Shipping policy
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation notification.
Please note that processing times may be extended during peak seasons, promotions, or holidays.
Shipping Timeframes
Standard Shipping
Estimated delivery time: 7–12 business days
Express Shipping
Estimated delivery time: 5–10 business days
Delivery timeframes begin once your order has been dispatched, not at the time of purchase.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions. These will be clearly advertised on our website when available.
International Shipping
We ship to multiple countries worldwide. Delivery times may vary depending on the destination, local customs processing, and courier services.
Customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches the destination country.
Tracking Your Order
Once your order has been shipped, you will receive tracking details so you can monitor your delivery in real time.
Please allow a few days for tracking updates to appear after dispatch.
Delays & Delivery Issues
While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to:
- Customs inspections
- Courier delays
- Weather disruptions
- High shipping volumes
We appreciate your patience and understanding should any delays arise.
Incorrect Address Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, additional shipping fees may apply to resend the parcel.
Lost or Missing Packages
If your tracking shows delivered but you have not received your package, please allow up to 48 hours as carriers sometimes mark ordered delivered early. If your order is confirmed lost in transit, we will assist you with a replacement or a store credit once verified.
Customs and Duties
International orders may be subject to custom fees, duties, or taxes depending on your country's regulators. These charges are the responsibility of the customer